Legal Policies
Terms of Service
Date of last revision: December 01, 2021
Below are the terms of service applicable to clients availing of a service provided by PrettyWP.
The following terms and conditions govern all use of the PrettyWP website and all content, products, and services, available at or through the website (taken together, the “Website”). It also includes the customer support service (including reading and responding to support messages) provided to you and your customers (“the Services”).
The Website is owned and operated by PrettyWP Limited (“PrettyWP” or “We/Us/Our”). The Website is offered subject to your acceptance without modification of all of the terms and conditions contained herein and all other operating rules, policies (including, without limitation, PrettyWP’s Privacy Policy and procedures that may be published from time to time on this Website by PrettyWP (collectively, the “Agreement”). We strive to provide the best possible service to all our customers, but we will not tolerate any unlawful activity or abuse on our platform. We respect freedom of speech and expression unless it is harmful to others. These Terms are imposed to protect you, other PrettyWP customers, and us against such harm.
We provide the services at PrettyWP site at www.prettywp.com (the “Site”) and all related services including our WordPress maintenance, Customer Support and Enterprise plans (the “Plans”), and hourly rate work (collectively, the “Services”) to you, the user, subject to all the terms, conditions, and notices contained or referenced herein (the “Terms”), but excluding any terms you seek to unilaterally impose or incorporate, or which are implied by law, trade custom or course of dealing. By using our Site or our Services, you agree and accept these Terms. For the avoidance of doubt, if we have any other written agreement with you and there is inconsistency or conflict with that agreement and these Terms, that agreement shall have priority.
In addition, when using particular services or materials on this Site, users shall be subject to any posted rules applicable to such services or materials that may contain terms and conditions in addition to those in these Terms. All such guidelines or rules are hereby incorporated by reference into these Terms.
We, therefore, recommend that you please read these Terms carefully before using this Site as they affect your rights and liabilities under the law and the basis upon which we will provide our Services, whether you use the Site as a registered user or guest. By using the website or signing up for any Plan, you accept the Terms and agree to obey them.
Changes to these Terms
In our sole discretion, we reserve the right to modify or replace any part of this Agreement. It’s your responsibility to check this Agreement periodically for changes. Your continued use of or access to the Website following the posting of any changes to this Agreement constitutes acceptance of those changes.
Payments and Billing Cycle
All Plans are billed on a monthly or annual subscription payment (unless otherwise agreed in writing with you), this applies to Care and Care Annual Pricing Plans. The minimum term for Plans is 30 days (a month) from the date of sign-up.
Cancellation and Renewal
Your subscription (monthly or yearly) will be automatically renewed at the end of the subscription period and you authorize us to collect the applicable monthly or yearly subscription fee for such subscription using any credit/debit cards or other payment mechanisms we have on record for you.
If you want to cancel your subscription, then you have to reach out to us before the end applicable subscription period, and the subscription can be canceled any time before the end of the subscription period.
User account and Security
Upon completing the Service’s registration process. you will create a password and account. You are responsible for maintaining the confidentiality of the password (Recommended to change the password frequently) and account and are fully responsible for all activities that occur under your password or account. You agree to (a) immediately notify PrettyWP of any unauthorized use of your password or account or any other breach of security, and (b) ensure that you exit (LogOut) from your account at the end of each session. PrettyWP cannot and will not be liable for any loss or damage arising from your failure to comply with this Section.
Premium Plugins
Our plans include Premium Plugins such as Wordfence, Smush Pro, Analytify, and HideMyWP. However, as these are third-party plugins, we may replace or remove these plugins from our plans if there are changes in the plans, limits, or terms associated with them. Since these plugins are not owned by us, we do not have any rights over them and their availability may be subject to change.
Your registration and obligations
In consideration of your use of the Service, you represent that you are of legal age to form a binding contract and are not a person barred from receiving services under the laws of India or other applicable jurisdictions. In order to access some of the Services on this Site (PrettyWP), you will be required to use an account and password that can be obtained by completing our online registration, which requests certain information and data (“Registration Data”), and maintaining and updating your Registration Data as required. By registering, you agree that all information provided in the Registration Data is true and accurate and that you will maintain and update this information as required in order to keep it current, complete, and accurate.
If you provide any information that is untrue, inaccurate, not current, or incomplete, or PrettyWP has reasonable grounds to suspect that such information is untrue, inaccurate, not current, or incomplete, PrettyWP has the right to suspend or terminate your account and refuse any and all current or future use of the Service (or any portion thereof).
Services
You are responsible for providing, at your own expense, all equipment necessary to use the services, including a computer, modem, Internet access, and may such third-party fees (including payment of all fees associated with such access).
We make reasonable efforts to ensure that all descriptions of the Services available from us (PrettyWP) correspond to the actual Services that will be provided to you, however, please note that the exact nature of the Services may vary depending upon your individual requirements and circumstances.
Revisions
The materials appearing on PrettyWP site could include technical or other mistakes, inaccuracies, or typographical errors. We may make changes to the materials and services at this site anytime. And we do make changes to our pricing plans thirty (30) days prior to written notice to you.
Access
You agree to allow us and our staff the right of access to the website and data, as is reasonably needed, for purposes of installing, servicing, configuring, maintaining, inspecting, upgrading, replacing, and removing the services and/or equipment used to receive any of the Services. In doing so, PrettyWP will take all reasonable care to ensure the work is completed in a professional manner with minimal interruptions to Services. In all instances, PrettyWP’s liability will not exceed what is provided within this Agreement.
Disclaimer
The materials on the PrettyWP website are provided “as is”. PrettyWP makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties, including without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights. Further, PrettyWP does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on its Internet website or otherwise relating to such materials or on any sites linked to this site.
Trademark
All logos, products, services, and service names related to these Terms of Service are trademarks of PrettyWP. You agree not to display or use in any manner the PrettyWP without prior written permission.
Incorrect Pricing
PrettyWP does its best to keep all prices on this website current and updated, however, due to a genuine error it may happen that an incorrect price is displayed. For cases like this, we keep our right to cancel the transaction and refund the payment, if such payment has been made.
Support Requests
Support must be requested through our support ticket system, Live chat, or by email so that it can be categorized and responded to in a timely manner. You will be notified via email with information about our support ticket system upon registration which you will find in our Partner portal area.
Refund
If you have not used our services, you may get a refund within a 14 days period from the date of signing up for our services.
Governing Law
Any controversy or claim arising out of or relating to the Terms shall be settled and adjudicated exclusively by the courts of Chennai in accordance with the laws of India without regard to conflict of law principles.
Limitation of Liability
The limit of PrettyWP’s liability in contract, tort (including negligence), by statute, or otherwise to the client (or its customers) concerning performance or non-performance in any manner related to this agreement, for any and all claims, will not, in the aggregate, exceed the total fees paid by the client to PrettyWP under this agreement in the immediately preceding 2 months from the date the claim arose, even if PrettyWP is advised in advance of the possibility of the damages in question and even if such damages were foreseeable, and even if client’s remedies fail of their essential purpose. If applicable law limits the application of the provisions of this section, PrettyWP’s liability will be limited to the maximum extent permitted.
In no event will PrettyWP be liable for any lost profits, special, indirect, consequential, incidental, or punitive damages arising out of or related to this agreement.
Links
PrettyWP’s website may contain links to third-party websites or services that are not owned or controlled by us.
PrettyWP has no control over and assumes no responsibility for any third-party websites or services’ content, privacy policies, or practices. The inclusion of any link does not imply endorsement by PrettyWP of the site. Use of any such linked website is at the user’s own risk.
Entire Agreement
This Agreement and any subsequent Service Agreement Addendums constitute the entire agreement between the parties and supersede all prior and contemporaneous, proposals, discussions, and writings between the parties concerning its subject matter and may only be modified by a written amendment signed by an authorized PrettyWP executive, or by posting revised Terms of Service.
Contacting Us
If you have any questions about our Terms or need more details, please contact us by email at support@prettywp.com. Please ensure that your query is clear, particularly if it is a request for information about the data we hold about you.
