Support Plans
Website Broken? Ugh, We've Been There. Let's Fix This!
No more tearing your hair out over tech stuff. Our support team is ready to fix your WordPress site.
WordPress errors? Get instant expert help
Our friendly support team is here to get your website up and running smoothly in no time.
Plans
We offer flexible plans to suit your needs
Say goodbye to WordPress headaches. Choose your PrettyWP Support Plan today!
Starter
1 Website
Basic Support
1 Request per week
Troubleshooting
Malware Removal
Email and Ticket Support
Coming January
Agency
Unlimited Websites
Backups
Uptime Monitoring
Two Requests at a time
Google Analytics Setup
Malware Removal
Troubleshooting Issues
Live Chat Support
Email Support
Ticket Support
White Label Options
24/7 Priority support
$999 /month
Your Time is Valuable – Don't Waste it on Tech Hassles
Skip endless googling and DIY fixes. Get a pro on the case so you can focus on what you do best – running your business.
Individuals and Businesses trust us
WordPress Websites Secured Since 2020
Attacks Blocked Everyday on Average
Support Requests Solved Everyday
Your WordPress Support questions answered.
Find answers to frequently asked questions, troubleshoot unexpected WordPress problems, and discover the support plan that gives you peace of mind.
Our support plans are designed to help with unexpected glitches, errors, and malfunctions on your WordPress site. This includes plugin conflicts, broken features after updates, strange error messages, and other issues that stop your site from working as it should.
Yes! Our free plan is a great way to test our services. Here’s what it includes:
- Support for 1 website: Get help for issues on your main WordPress site.
- 1 request per week: Ideal for occasional troubleshooting needs.
- Email and ticket support: Convenient ways to get in touch with our team.
- Limitations: Please note that the free plan does not include malware removal or other services found in our Care Plans.
Our support plans are for troubleshooting specific website problems as they happen. Our Care Plans offer a more comprehensive suite of services, including security optimization, speed optimization, weekly updates, and proactive maintenance.
Absolutely! We understand WordPress can be confusing, especially when things go wrong. Our team excels at explaining issues in plain language and guiding you through solutions step-by-step.
While we’re confident in our WordPress expertise, there might be rare cases where an issue is beyond the scope of our support plans (e.g., issues caused by hosting/server). If that happens, we’ll be honest with you and may recommend other solutions or resources.
Yes, you can. However, please note the following:
- Free Plan: You’re limited to 1 request processed per week.
- Agency Plan: Even though our Agency plan has unlimited requests, we focus on actively solving up to two issues at the same time. Any additional requests you’ve submitted will be queued and worked on as soon as your current requests are resolved.
All requests, regardless of when submitted, are handled on a priority basis by user request.
It’s easy! You can submit a request through Live Chat, Email, or Ticket. Be sure to describe the problem clearly and include any relevant screenshots or error messages.
We understand that every business has unique needs. Even if you have around 10 or a limited number of sites and don’t want to spend on our Agency plan, reach out to us. We can create a support plan that includes the right number of websites and requests to fit your budget and requirements.
